Descripción
Location
This hotel is located directly beside one of the most beautiful beaches on the Mayan Riviera. In the immediate vicinity guests will find shops, while the town and tourist centre of Tulum can be reached in about five minutes by car. Here, guests will be able to discover an abundance of shops and entertainment venues. The hotel harmoniously combines the ancient worlds of the Mayas with a high level of fun and leisure, which makes it highly recommendable to families.
Facilities
Guests have a choice of 269 junior suites, 15 suites, 74 single rooms and 76 double rooms located in a 2-storey main building and a 3-storey auxiliary building. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a page service and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms
Rooms are equipped with air conditioning and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
Sports/Entertainment
Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball, basketball, golf and fishing. A number of sports are available, including water sports such as snorkelling and aquafit. For a fee, guests can also enjoy windsurfing, paddle boating, sailing, catamaraning, kayaking and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 124971
Meals
Dining facilities include a breakfast room and a bar. Great food and friendly service await guests in 6 air-conditioned restaurants. Catering options include full board and all-inclusive. A continental breakfast buffet gives guests many delicious reasons to get out of bed in the morning. At lunch and dinner, there are plenty of tempting options at the buffet or à la carte. Dinner is also served as a set menu. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The complex offers a selection of alcoholic and non-alcoholic beverages.
Payment
All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.
Caracteristicas
Beauty Salon
Buffet Restaurant
Children Club
Children Playground
Currency Exchange Service
Laundry ($)
Massage
Parking
Pool Bar
Restaurant
Room Service
Sauna
Snack Bar
SPA
Sun Terrace
Water Park
Wi-Fi
Bar
Children Pool
Elevator
Safe
Beach
Fishing
Lounge
Non-Smoking Rooms
Airport Shuttle
Concierge
Valet Parking
Fitness Facility
Golf Course ($)
On-Site Parking
Smoke Alarm
Soundproof Rooms
Outdoor Pool
Air Conditioning
Garden Area
24 Hour Security
Disabled Facilities
Family Rooms
Indoor Play Room
Non-Smoking Area
Smoking Area
Luggage Room
Sun Umbrellas
Internet
Private Beach
BabySitting ($)
Daily Cleaning
Ironing Service ($)
Tennis Court ($)
Airport Shuttle ($)
Terrace
Fax / Photocopying ($)
Heated Pool
Swimming Pool
Diving ($)
Beachfront
Table Tennis
Nordic Walking
SPA / Wellness
Tour Desk
Barber Shop
Express Check-In / Check-Out
Snorkeling ($)
Water Sports ($)
Body Wrap
Wheelchair Accessible
Conference / Banquet Meeting Facilities ($)
Chess / Board Games
On-Site ATM / Cash Machine
Dry Cleaning ($)
Chapel / Shrine
Entertainment Staff
Evening Entertainment ($)
Grocery Deliveries ($)
Kid's Outdoor Play Equipment
Nightclub / DJ
Special Diet Menu (on Request)
Vending Drink Machine
Vending Snacks Machine
Wi-Fi in all Areas
Breakfast in the Room
Kid Meals ($)
Kid-Friendly Buffet
Airport Drop off ($)
Airport Pick up ($)
Back Massage
Body Treatments
Body Scrub
All plates, cutlery, glasses and other tableware are sanitized
CCTV in Common Areas
CCTV Outside Property
Cashless payment available
Contactless check-In / check-out
Couples Massage
Facial Treatments
Fire Extinguishers
First Aid Kit Available
Food can be delivered to guest accommodation
Foot Massage
Fruits
Full Body Massage
Guest accommodation is disinfected between stays
Ability to opt-out of accommodation cleaning service
Hair Cut
Hair Styling
Hair Treatments
Hand Massage
Hand sanitizer in guest accommodation and key areas
Head Massage
Invoices
Key Card Access
Linens, towels and laundry is washed in accordance with local authority guidelines
Make Up Service
Manicure
Mobile APP for Room Service
Neck Massage
Pedicure
On-Site Coffee House
Outdoor Furniture
Pet Basket
Pet Bowls
Physical distancing in dining areas
Physical distancing rules
Pool with View
Process in place to check health of guests
Property is cleaned by professional cleaning companies
Screens or physical barriers placed between staff and guests in appropriate areas
Security Alarm
Shallow End
Shared stationery such as printed menus, magazines, pens, and paper are removed
SPA Lounge / Relaxation Area
SPA / Wellness Packages
Staff follows all safety protocols as directed by local authorities
Sun Loungers or Beach Chairs
Tennis Equipment
Use of cleaning chemicals that are effective against Coronavirus
Waxing Service
Wine / Champagne ($)
Access to Health Care Professionals
Delivered food is securely covered
Face masks for guests available
Thermometers for guests are provided by property
Guest accommodation is sealed after cleaning
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