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Description

Location

This hotel is located directly beside one of the most beautiful beaches on the Mayan Riviera. In the immediate vicinity guests will find shops, while the town and tourist centre of Tulum can be reached in about five minutes by car. Here, guests will be able to discover an abundance of shops and entertainment venues. The hotel harmoniously combines the ancient worlds of the Mayas with a high level of fun and leisure, which makes it highly recommendable to families.

Facilities

Guests have a choice of 269 junior suites, 15 suites, 74 single rooms and 76 double rooms located in a 2-storey main building and a 3-storey auxiliary building. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a page service and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sports/Entertainment

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball, basketball, golf and fishing. A number of sports are available, including water sports such as snorkelling and aquafit. For a fee, guests can also enjoy windsurfing, paddle boating, sailing, catamaraning, kayaking and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 124971

Meals

Dining facilities include a breakfast room and a bar. Great food and friendly service await guests in 6 air-conditioned restaurants. Catering options include full board and all-inclusive. A continental breakfast buffet gives guests many delicious reasons to get out of bed in the morning. At lunch and dinner, there are plenty of tempting options at the buffet or à la carte. Dinner is also served as a set menu. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The complex offers a selection of alcoholic and non-alcoholic beverages.

Payment

All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.

Features

Beauty Salon Buffet Restaurant Children Club Children Playground Currency Exchange Service Laundry ($) Massage Parking Pool Bar Restaurant Room Service Sauna Snack Bar SPA Sun Terrace Water Park Wi-Fi Bar Children Pool Elevator Safe Beach Fishing Lounge Non-Smoking Rooms Airport Shuttle Concierge Valet Parking Fitness Facility Golf Course ($) On-Site Parking Smoke Alarm Soundproof Rooms Outdoor Pool Air Conditioning Garden Area 24 Hour Security Disabled Facilities Family Rooms Indoor Play Room Non-Smoking Area Smoking Area Luggage Room Sun Umbrellas Internet Private Beach BabySitting ($) Daily Cleaning Ironing Service ($) Tennis Court ($) Airport Shuttle ($) Terrace Fax / Photocopying ($) Heated Pool Swimming Pool Diving ($) Beachfront Table Tennis Nordic Walking SPA / Wellness Tour Desk Barber Shop Express Check-In / Check-Out Snorkeling ($) Water Sports ($) Body Wrap Wheelchair Accessible Conference / Banquet Meeting Facilities ($) Chess / Board Games On-Site ATM / Cash Machine Dry Cleaning ($) Chapel / Shrine Entertainment Staff Evening Entertainment ($) Grocery Deliveries ($) Kid's Outdoor Play Equipment Nightclub / DJ Special Diet Menu (on Request) Vending Drink Machine Vending Snacks Machine Wi-Fi in all Areas Breakfast in the Room Kid Meals ($) Kid-Friendly Buffet Airport Drop off ($) Airport Pick up ($) Back Massage Body Treatments Body Scrub All plates, cutlery, glasses and other tableware are sanitized CCTV in Common Areas CCTV Outside Property Cashless payment available Contactless check-In / check-out Couples Massage Facial Treatments Fire Extinguishers First Aid Kit Available Food can be delivered to guest accommodation Foot Massage Fruits Full Body Massage Guest accommodation is disinfected between stays Ability to opt-out of accommodation cleaning service Hair Cut Hair Styling Hair Treatments Hand Massage Hand sanitizer in guest accommodation and key areas Head Massage Invoices Key Card Access Linens, towels and laundry is washed in accordance with local authority guidelines Make Up Service Manicure Mobile APP for Room Service Neck Massage Pedicure On-Site Coffee House Outdoor Furniture Pet Basket Pet Bowls Physical distancing in dining areas Physical distancing rules Pool with View Process in place to check health of guests Property is cleaned by professional cleaning companies Screens or physical barriers placed between staff and guests in appropriate areas Security Alarm Shallow End Shared stationery such as printed menus, magazines, pens, and paper are removed SPA Lounge / Relaxation Area SPA / Wellness Packages Staff follows all safety protocols as directed by local authorities Sun Loungers or Beach Chairs Tennis Equipment Use of cleaning chemicals that are effective against Coronavirus Waxing Service Wine / Champagne ($) Access to Health Care Professionals Delivered food is securely covered Face masks for guests available Thermometers for guests are provided by property Guest accommodation is sealed after cleaning Lower Bathroom SinkView more